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Payment & Shipping Info

All prices shown on this Web site are in EUR (€)
For currency conversions please use - Personal Currency Assistant or
European Central Bank - Euro foreign exchange reference rates.

ALL PRICES should be used for GUIDANCE ONLY!
We believe in giving the instrument makers a fair price consistent with overall craftsmanship quality to encourage the artisans to develop their skills to even higher levels. We promise each customer a fair price corresponding to the manufacturer's price and the quality service. However, due to conditions beyond our control, (manufacturer’s increases, foreign currency fluctuations, etc.) prices are subject to change without notice.
We look forward to providing helpful service!

Accepted Payment Methods:

  • Credit card payment through secure virtual terminal of Tatra Bank, inc.
    Credit cards accepted: VISA, EUROCARD/MASTERCARD (fee 3.90%).
  • Moneybookers online service - cheapest and fastest payment method!
    Accepted "local" payments from over 30 countries (fee EUR 0.50).
  • Direct bank to bank international wire transfer (fee EUR 7 - within EU).
  • Western Union money transfer. We accept cheques denominated in US Dollars only (fee USD 15).

All the transaction fees are paid by the customer. Please contact us by email for details.
In most cases we send goods after payment is received.

Any information you provide us are used for the particular service only and we neither provide it to anyone nor sell it or otherwise use it for commercial purposes.

Shipping Methods:

After receiving the payment, we will send the ordered instrument(s) at once. Before sending, each instrument is fully checked against defective workmanship and play-tested.

All the instruments marked by FREE SHIPPING are shipped free of charge (WORLDWIDE or within EU). By all other instruments the shipping charges will be added to each invoice and are paid by the customer.
For the exact quote of shipping costs to your country, contact us by email

The receiver is responsible for all/any receiving country import taxes, VAT or any other associated duties.

>> Find out more on shipping costs here.

Warranty & Repairs

We extend a one year Guarantee on all new instruments. However, small cracks or minor flute voice degradation will be repaired free of charge for the lifetime!
Naturally, we pack our instruments with extreme care. It is in our interest that instruments reach you in a perfect state.
Find out more on warranty, return and refund policy in Folkart Slovakia trading agreement.

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